Feedback from Stakeholders

Our local and community partnerships in particular those with parents, are paramount to our children’s progress, development and welfare and we seek to maintain positive and constructive relationships with all stakeholders for the benefit of the children.

We actively seek the opinions of all stakeholders and regularly send out questionnaires, provide opportunities through the Governing Body, texting and email system and face to face communication for opinions about the school to be expressed and where appropriate to the needs of the school, acted upon.

Complaints

We greatly value the positive partnership between the school, its parents, carers and stakeholders and as such we wish to promote good communications at all times.

We aim to deal with all complaints as soon as they are addressed. Our Complaints Policy is based on the principle that, where possible, complaints will be dealt with informally and stakeholders are encouraged to share their concerns with the appropriate member of staff at the earliest opportunity. In the event that a complaint has not been resolved in this manner, formal procedures are outlined in the policy that provide the complainant with a route that ensures the issue is addressed and resolved.

Our Complaints Policy provides a supportive framework through which stakeholders can raise concerns if they wish to make the complaint formal. The policy provides a process under which the concerns can be discussed and a resolution achieved in a efficient, fair and equitable manner.

More information about our school and our performance is published by Ofsted and also the Department for Education in their School Performance Tables. In addition to this, Hampshire County Council publish additional information including details of our catchment area and admission policy.

Hook Junior School is expanding in 2016 and new teaching facilities being built will further improved our high standard of education with an improved pupil to teacher ratio. The creation of new, flexible learning spaces within the building will provide an environment that will further enhance individual pupil and group development.

Opportunities exist for you to join us as we expand, developing the children of today into the community of tomorrow through full and part time teaching roles and a variety of classroom and business support positions.

Accessibility

It is a requirement under the Equality Act 2010 that schools have an Accessibility Plan. The Equality Act 2010 replaced all existing equality legislation, including the Disability Discrimination Act.

This means that schools cannot unlawfully discriminate against pupils on the grounds of sex, race, disability, religion or belief and sexual orientation.

According to the Equality Act 2010 a person has a disability if:

• He or she has a physical or mental impairment, and
• The impairment has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.

The Senior Leadership Team and the Governing Body are responsible for ensuring the implementation and resourcing of the Plan and for reviewing the Plan.

We are committed to providing an accessible environment which values and includes all pupils, staff, parents and visitors regardless of their education, physical, sensory, social, spiritual, emotional and cultural needs.

The school will also remove or minimise any potential barriers to learning allowing all children to achieve and participate fully in school life. We will challenge negative attitudes about disability and accessibility through our culture of awareness, tolerance and inclusion.

Accessibility Plan

Accessibility arrangements are fully set out in our Accessibility Plan

Accessibility Summary

School premises are accessible for those with specific mobility needs. Parking for disabled badge holders is available in a designated parking bay, situated in front of the school reception. If you require assistance upon arrival we recommend that you contact the school office and a member of staff will accompany you into the building.

All visitors must report to reception on arrival and the route from the designated parking bay to reception ensures safe access for all. Please let our staff know if you require any additional specific assistance and we will be pleased to assist.

Entrances throuhgout the school building are sufficiently wide for wheelchair access and allow entry and exit without a significant change in level.

Multiple accessible toilets are available on site and each is fitted with an emergency alarm.

Written material can be provided in alternative formats or in languages other than English and if requireed this should be requested via the school office prior to your visit.